Last updated: October 21, 2026
Returns & Refunds
This policy applies to new purchases from Ovevi. It does not limit any rights or remedies available under applicable law or change the terms of an order already placed.
Change-of-mind purchases
All sales are final for change-of-mind purchases. Except where required by law or expressly stated on the product page, we do not offer voluntary returns or exchanges because you changed your mind, ordered the wrong size or color, or no longer want an item. Review the product description, measurements, options and delivery information before ordering. This restriction does not apply to damaged, defective, incorrect, missing or materially misdescribed goods, or any refund or other remedy required by law.
Problems with an item or delivery
If an item is damaged, defective, incorrect, materially different from its description, or has not arrived, email littlefishyeee@gmail.com or use our contact form. Include your order number and a brief explanation. For visible damage or an incorrect item, clear photos of the item and packaging can help us resolve the issue in fewer messages. Keep the item and packaging while we review the claim. We may request reasonable information to investigate, but will not impose requirements that limit your legal rights.
Please report an issue as soon as you reasonably can, preferably within 30 days after delivery or after you become aware of a missing delivery. This requested reporting period does not shorten any legal warranty, claim period or other rights.
Refunds without a return parcel
Our standard process for an eligible order problem is a refund without requiring you to mail the item back. We do not routinely offer replacement shipments or exchanges. If a replacement would better resolve the problem, it will only be arranged by agreement with you. The remedy and amount will reflect the circumstances and applicable law.
Do not mail an item to a supplier or to the address printed on its parcel. We do not accept unsolicited physical returns. Contact Ovevi first. For an approved claim handled under this returnless process, there is no return-shipping or restocking charge. Do not continue using an item that appears unsafe.
Cancellations and address changes
Contact us as soon as possible with your order number and the requested change. We will check whether the order can still be stopped or changed. A request is not confirmed until we confirm it; once supplier fulfillment has begun, a voluntary cancellation or address change may not be possible. This does not limit cancellation or refund rights arising from delays, non-delivery or applicable law.
Refund processing
When a refund is approved or legally due, we initiate it to the original payment method promptly, ordinarily within five business days and always within any shorter deadline that applies. Your bank or payment provider may take additional time to display the credit. We will not substitute store credit for a refund you are legally entitled to receive without your consent where consent is permitted. Refunds of shipping charges and taxes will follow the circumstances and applicable law.
Contact Ovevi
Email littlefishyeee@gmail.com or use our contact form. Ovevi is the retailer for your order; you do not need to negotiate a refund with our overseas supplier.