Frequently Asked Questions

What does Ovevi sell?

Our store features an evolving selection of home and everyday products. Only products available for purchase through the store can be ordered.

How do I choose the right product?

Review each listing's specifications, dimensions, variants, electrical requirements and intended use. Contact us before ordering if you have questions.

Which countries do you ship to?

Shipping availability varies by product. Each product listing shows its supported countries, shipping charges and estimated transit times. We ship to eligible addresses in the contiguous United States and participating Canadian provinces, with selected products also available in verified international markets.

Standard US shipping is free. Canada is US$2.99 per shipping profile. For eligible destinations outside the US and Canada, tracked shipping is US$4.99 per shipping profile, except US$7.99 for the UAE and Saudi Arabia on supported hoodies. Charges may be converted and rounded in the selected checkout currency. Orders combining products from different shipping profiles can have combined shipping charges and arrive separately. Enter your address to confirm eligibility and review the final shipping total and applicable taxes before payment.

Where do orders ship from?

Some products ship from suppliers outside the United States. Charges and available shipping methods are displayed at checkout. Processing and delivery timing depend on the supplier and destination. Contact us before purchasing if you have questions about delivery timing or import fees.

Do you accept change-of-mind returns?

No. Ovevi does not offer voluntary returns or exchanges for changes of mind, except where required by law. If an item is damaged, defective, incorrect, materially misdescribed, or does not arrive, we will review the issue and provide the remedies required by our Returns & Refunds information and applicable law.

What if an item arrives damaged or never arrives?

Use our contact form with your order number. For visible damage, photos can help us investigate. You do not need to negotiate with the overseas supplier.